Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Linear Health website, platform, and related services (collectively, the “Services”) operated by Trisma LLC (“we,” “our,” or “us”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

If you are using the Services on behalf of a healthcare agency or organization, you represent that you have the authority to bind that organization to these Terms.

Linear Health provides electronic health record (EHR) software, clinical documentation tools, compliance workflows, and related services designed for home health agencies. The Services include:

• Cloud-based EHR platform accessible via web browser
• Clinical documentation and care plan management
• Compliance monitoring and audit trail functionality
• Scheduling and care coordination tools
• Workforce management through Sourcery HR
• Technical support and platform maintenance

To access the platform, your organization must register for an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized access or security breach
• Accept responsibility for all activity under your account
• Not share login credentials between users

Each user must have their own account. We enforce role-based access controls and maintain audit logs of all platform activity.

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation
• Access or attempt to access another user’s account without authorization
• Interfere with or disrupt the integrity or performance of the Services
• Attempt to reverse engineer, decompile, or disassemble any part of the platform
• Use the Services to store or transmit malicious code or harmful content
• Circumvent any access controls, security measures, or usage limits
• Use automated tools to scrape, harvest, or extract data from the Services

Linear Health is designed to support compliance with the Health Insurance Portability and Accountability Act (HIPAA) and related regulations. For platform customers:

• Business Associate Agreement: We execute a BAA with each customer organization before any protected health information (PHI) is processed through the platform.
• Your Responsibility: You remain the Covered Entity responsible for ensuring your use of the Services complies with HIPAA and all applicable state and federal regulations.
• Data Handling: We process PHI only as directed by your organization and as permitted under the BAA and applicable law.

Your Data

You retain all rights to the data you enter into the platform, including patient records, clinical documentation, and agency information. We do not claim ownership of your data. Upon termination of your account, you may request an export of your data in a standard format.

Our Platform

The Linear Health platform, including its design, code, features, documentation, and branding, is the intellectual property of Trisma LLC. These Terms do not grant you any rights to our intellectual property except the limited right to use the Services as described herein.

We strive to maintain high availability of the Services but do not guarantee uninterrupted access. We may temporarily suspend access for:

• Scheduled maintenance (with advance notice when possible)
• Emergency security patches or critical updates
• Circumstances beyond our reasonable control

Technical support is available to active subscribers as described in your service agreement.

Pricing, billing frequency, and payment terms are outlined in your service agreement. General terms include:

• Fees are billed in advance on a recurring basis unless otherwise agreed
• All fees are non-refundable except as required by law or as stated in your agreement
• We reserve the right to adjust pricing with 30 days’ written notice
• Late payments may result in suspension of access after written notice and a reasonable cure period

To the maximum extent permitted by law, Trisma LLC and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Services, including but not limited to:

• Loss of data, revenue, or business opportunities
• Interruption of service or loss of access
• Errors or inaccuracies in the platform
• Unauthorized access to your data resulting from your failure to maintain account security

Our total liability for any claims arising from these Terms or your use of the Services shall not exceed the amounts paid by you to us in the twelve (12) months preceding the claim.

The Services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Linear Health is a software tool that assists with clinical documentation and agency operations. It is not a substitute for professional clinical judgment. All clinical decisions remain the responsibility of licensed healthcare providers.

You agree to indemnify and hold harmless Trisma LLC and its affiliates from any claims, damages, losses, or expenses (including reasonable attorney’s fees) arising from:

• Your use of the Services in violation of these Terms
• Your violation of any applicable law or regulation
• Your negligence or willful misconduct in handling patient data
• Any third-party claim related to your use of the Services

Either party may terminate these Terms in accordance with the service agreement. Upon termination:

• Your access to the platform will be deactivated
• You may request an export of your data within 30 days of termination
• We will delete your data from our systems within 90 days of termination, except as required by law or the BAA
• Provisions that by their nature should survive termination (including limitation of liability, indemnification, and dispute resolution) will remain in effect

These Terms are governed by the laws of the State of Ohio, without regard to conflict of law principles. Any disputes arising from these Terms or the Services shall be resolved through binding arbitration in Franklin County, Ohio, in accordance with the rules of the American Arbitration Association.

Before initiating arbitration, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of 30 days.

We may update these Terms to reflect changes in our Services or legal requirements. We will notify active subscribers of material changes at least 30 days before they take effect. Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.